Refund Policy

1. General Policy

DuaDeal sells digital promotional services, listing visibility, and company credit packages. Because these services can be activated or reserved immediately, completed purchases are generally non-refundable unless required by law or approved by DuaDeal support.

2. Listing Boosts

Payments for listing boosts are non-refundable once the boost is activated, scheduled, or used. Paid visibility does not guarantee a sale, buyer contact, exact number of views, or specific search position for the full duration.

3. Company Credits and Packages

Company packages and credits are non-refundable after credits are delivered to the account or used. Unused credits may remain available according to the account rules shown in the platform.

4. Duplicate or Incorrect Payments

If you believe you made a duplicate payment or selected the wrong package before activation, contact support as soon as possible. We may correct the package, credit the account, or issue a refund at our discretion after verification.

5. Rejected or Removed Listings

If a listing is rejected or removed because it violates DuaDeal rules, paid promotions linked to that listing may not be refunded. Users are responsible for making sure listings comply with platform rules.

6. How to Request Help

Refund or payment questions can be sent to support@duadeal.com. Include your account email, payment date, amount, package or listing ID, and a short explanation.